Developing Customer Service Skills - Level 1 Award - Online Course - Adult Learning - 09:30-11:30

About this course

The qualification is intended to be accessible to a wide range of learners of all abilities. Learners can develop a more ‘hands on’ approach to their learning and gain practical skills, knowledge and understanding in their chosen vocational area

In this unit the learner will understand the consequences of good and poor customer service skills and their role when dealing with complaints from customers.

As this course is online, a suitable device such as laptop, smart phone, tablet or computer will be required to access the course.  The link for you to join the live sessions will be sent to you once your enrolment has been completed.

Booking your place and fee information

To secure your place on the course BOTH the following must be done:

• Complete the EVENTBRITE BOOKING.
• Complete our INSPIRE ONLINE ENROLMENT FORM for each person attending the course.

You should be redirected to the Inspire Online Enrolment Form after completing the Eventbrite booking.  If you are not redirected, please use the link supplied in the Eventbrite booking confirmation email.

To book and enrol on one of our courses, you must have been living in England and have been resident in the UK for the past 3 years.

Some exceptions may apply if you are living in England with evidence of the right to remain and are from an EEU/EEAU country (completion of a questionnaire will be required).

As we no longer receive funding for our ESFA-funded courses for learners living in the devolved areas listed below, full cost fees would apply to these courses if you live in these areas:

• Barnsley, Doncaster, Rotherham and Sheffield 
• Cambridgeshire and Peterborough
• Greater London
• Greater Manchester
• Liverpool City Region
• Newcastle Upon Tyne, North Tyneside and Northumberland
• Tees Valley
• West of England
• West Midlands
• West Yorkshire

1) FREE - if you earn less than £25,000 gross salary or are on a means-tested benefit.

2) PAYMENT HELP AVAILABLE - if you earn more than £25,000 (annual gross salary) but are on a low-income, we might be able to help pay part or all of your course fees. Email: learning@inspireculture.org.uk for an application form or if you have any questions.

3) CO-FUNDED - if you are on a higher-income, the government will pay approximately half of your course fees. 

Any questions?

Check the FAQs page, or get in touch:

• By phone: 01623 677 200
• By email: learning@inspireculture.org.uk

Book online with Eventbrite

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