Service Disruptions

Keep up to date on this page with service disruptions and changes across Inspire. Updates are posted here, on individual library pages and on Facebook 

You will normally be contacted direct if an event or course is cancelled. Please note we only offer ticket refunds in the event of cancellations by Inspire. 

Ask Inspire can be contacted on 01623 677 200 and ask@inspireculture.org.uk.

Current Service Disruptions

Microsoft Outlook Outage - Friday 13 November

Due to the worldwide outage affecting Microsoft servers, some Inspire services may be affected. We expect the impact on our main services to be fairly limited:

  • Libraries are open as normal, though email services, including on public PCs, are affected
  • Email notifications to customers for things like overdue books will not be going through
  • Ask Inspire is able to receive calls as usual, but not email
  • Our room bookings system is working - however, due to these being processed via email, customers will not receive notifications/confirmation until the situation is resolved.

Otherwise, all services, events etc. are running as usual. If you need to contact us, please do so by calling Ask on 01623 677200.

Lift from reception to first floor currently unavailable at Mansfield Central Library

The lift from reception to the library floor is currently out of order at Mansfield Central Library. The library can still be accessed via the stairs. 

 For those unable to use the stairs, please speak to a member of staff in the reception area for assistance, which includes the option to use a secondary staff-operated lift. 

We have reported the issue and hope to resolve the problem as a matter of priority. We apologise for any inconvenience caused.

Eastwood Library has re-opened Mon 2 November

We are pleased to announce that Eastwood Library has re-opened, on Monday 2 November 2026.

All events that were temporarily moved to Kimberley Library, have now returned to Eastwood Library with effect from Monday 2 November. 

This includes:

  • Rhyme Rattle & Roll on Tuesdays and Thursdays (term time only) 10am - 10:30am
  • Chess Club on Tuesdays 10:30am - 12.30pm
  • Places of Welcome every Thursday, 2pm - 3.30pm
  • Crime café first Thursday of the month, 2 - 3pm
  • Lullaby bank on Mondays, 11.45am - 12.45pm
  • Sing with friends on 16 November, 2pm - 3pm
  • Let’s Talk Tech (by appointment – please contact the library to arrange).

Kimberley Library has reverted to its usual opening hours.

Thank you for you patience whilst building works were completed. We look forward to welcoming you back to Eastwood Library.

Newark Library wifi outage - including card payments

Unfortunately we are currently experiencing issues with our public WiFi at Newark Library, which is impacting our ability to take card payments at this venue. We apologise for the inconvenience. Cash is accepted as usual, and card payments may be taken by calling Ask Inspire on 0163 677200. We hope to resolve the issue as soon as possible.

Hucknall Library - Printer out of order

The printer at Hucknall Library is currently out of order. Therefore, no printing or copying services are available at Hucknall Library as of Wednesday 21 October.

We have reported the issue and we apologise for any inconvenience caused.

Extended opening hours - Carlton Hill Library

To support our local community while important works take place at Carlton Library, the opening hours at Carlton Hill Library will be temporarily extended. From Wednesday 4 November to Wednesday 16 December (inclusive), Carlton Hill Library will be open Wednesdays and Fridays until 5pm (usually 1pm).

Planned closure of Carlton Library

Carlton Library will be closing for approximately 7 weeks to allow for essential maintenance works to take place, as well as planned improvements to the space and stock. The library will close its doors at the end of the day on Thursday 29 October, and will reopen to the public on Thursday 17 December.

We apologise for any inconvenience caused. During this time, book loans will be automatically renewed until the reopening date. You can also collect and return books to any other Nottinghamshire Library - find your nearest.

The opening hours of Carlton Hill Library will also be temporarily extended during this period, to include 1-5pm on Wednesdays and Fridays.

Card Payments Unavailable at Worksop Library

Unfortunately the card machine is out of operation at Worksop Library, so we are unable to take card payments for the time being. Cash payments are still fine - we will let you know as soon as the issue is fixed. Apologies for the inconvenience.

Message updated: 30/6/26

Defibrillators in our buildings

Some of our libraries have defibrillators on site that can be used by members of the public if required. Look for "defibrillator" on the right-hand facilities list of each library page, or contact Ask Inspire on 01623 677200 to check for availability at a library near you.

Any known faults or access issues regarding defibrillators on Inspire premises will be listed below:

ASK Inspire

Contact Ask Inspire if you need any more help or information about current service levels.

01623 677 200

ask@inspireculture.org.uk