Published 14th April 2025
Inspire is proud to pass their annual quality mark touchpoint into customer services, processes and standards.
The independent charitable organisation who deliver culture, learning and libraries on behalf of Nottinghamshire County Council achieved re-certification in Customer Service Excellence in 2024. In the latest annual checkpoint Inspire were recognised to have made improvements demonstrating their commitment to quality, continuous improvement and going above and beyond for its customers.
The Customer Service Excellence standard is a nationally recognised accreditation that showcases organisations who deliver outstanding customer service. Inspire has consistently demonstrated their dedication to creating a positive and engaging experience for all their service users, whether they are visiting the library, attending a workshop or course, or participating in a multitude of events. Inspire also hold the matrix Standard which is is the international quality standard for organisations who deliver information, advice and/or guidance (IAG).
Staff, customers and partners were interviewed as part of the assessment over two days. Inspire received positive feedback and were awarded seven compliance plus areas, including understanding customers; working with underrepresented groups, use of staff insights to improve services and partnership working.
For more information about Inspire Culture, Learning and libraries visit inspireculture.org.uk. Find out more about the Customer Service Excellence Standard and the matrix Standard
“We have an ongoing commitment to providing excellent and inclusive customer service across all the services we provide. Staff and volunteers are key to our success in these areas, not just for participating in the assessments but the hard work they do day in, day out to ensure excellent customer service is at the heart of Inspire. I want to thank our staff who are key to this award and make the difference to our thousands of adult learners, pupils and library and archive users. Areas for improvement have been reduced from ten to six this year - and we will continue to work on developing those areas in the year ahead.”
